Frequently Asked Questions
We're fans of providing as much information to you as possible about our business, our packages, our prices, and regarding how we conduct our business, so you have all the info at your fingertips when YOU need it.
We like to be able to answer questions without you even having to pick up the phone! But if you prefer ye olde telephone, please call us during business hours at 321-222-3810. Or e-mail us at firstname.lastname@example.org.
Below you'll find many of our frequently asked questions, with the answers! Most links will just move you further down this page, but some links will open in a new window because we have dedicated pages to certain information. If we're missing anything, please let us know and we'll add it!
Welcome to Expertise Photography! Please view the video below for super important info!
What Are Your Packages & Pricing?
Hours of Operation
Accepted Payment Types
What About Bad Weather??
How Do I Get My Client's Home Ready For the Shoot? (Pre-Shoot Checklist)
Can I Download the Photos?
When Should I Download the Photos?
Download Instructions (Mac & PC)
Unzipping files on Windows 8
Where Are My Photos? I Didn't Get the E-mail!
I Have an After-Hours EMERGENCY! WHERE'S THE PANIC BUTTON??!??
Q: What kind of packages do you have? How many photos will I get? Are there extras?
A: We have several main packages which may include a variety of extras like a Virtual Tour and/or marketing e-mails. Please check them out in detail using the menu above marked Packages & Pricing. We also offer Twilight shoots as an add-on to the Elite Classic, Elite+, and Ultimate packages. Please note: A custom shoot is required for any property over 6,000 SF. Please contact us for a quote.
A: Generally we can fit in Beachside appointments within 24 hours. We highly recommend contacting us the week before you want photos taken. However, we have Realtor®-like schedules too, so appointments can change. Don't fret, give us a call if you need a shoot TODAY or TOMORROW. We'll do our best to fit you in. You can always pre-book online anytime by clicking on the BOOK NOW button at the top of this page.
Q: What are your hours? Do you work weekends?
A: We are open Monday through Friday, 9 a.m. to 5 p.m. EST. We answer calls, e-mails, and texts during business hours only, unless we're scheduled to do a Twilight shoot for you (then of course we will be in contact with you) or unless there is an emergency, such as you cannot access your files after-hours. Occasionally we can make exceptions for a Saturday shoot, however, that is an exception and not the rule. Our business line 321-222-3810 is monitored after hours though there may be a delay in reply. Feel free to text it, too.
A: Payment is required prior to the release of any completed photos, virtual tours, videos, 360 scans, etc. We strongly recommend payment online, but we do accept checks as well. Checks may be made out to Expertise Photography. There is NO fee for paying your invoice online. We e-mail you an invoice from our Quickbooks account the day of, or the day before, your shoot.
Q: How fast is your turn-around? Can I get my photos, virtual tour, and e-mail the same day you shoot my listing?
A: Photos: We strive to shoot, process, and release the photos to you within TWO business days though we generally have them ready within one business day. If we do a regular shoot on a Friday afternoon, you will get the photos the following Monday by the end of the business day. We will let you know the turn-around estimate at the time of scheduling and/or at the shoot itself. Due to the nature of both Realtors® and real estate photographers' rapidly changing schedules, actual turn-around time will vary. We're sure you understand!
Virtual Tours: We will send you your Virtual Tour & Marketing Links (if applicable, depending on the package) after you list it in the MLS. Why after? We now create your virtual tour after you list the property in order to use YOUR narrative as the basis for the captions, and to utilize the updated property information in your listing. This way, the information is both correct AND exactly how you want it!
Videos: Please inquire directly. There are different factors such as edits, proofs, etc. that will determine how long it will take to receive your completed video. Typical turnaround is 3-5 business days.
360 Scans: Typically 1-2 business days to receive your completed scan link.
E-mails: Generally we are able to send out your Listed By e-mail within ONE business day after you have listed the property in the MLS. We do not send e-mails prior to it being listed in the MLS. Also please note that we are only able to send your e-mail to our list of ~3,000 Brevard REALTORS® if you have first FORWARDED to us the automated verification e-mail from our team at Robly.com. This way we can verify you in our account and you will receive any & all replies to your e-mail!
Q: What do you do when the weather is uncooperative? Can you control the weather?
A: Florida + rainy season especially = unpredictability. We all know this! We do our best to work around the weather as needed. Sometimes we have to play it by ear, but we're always in contact with you, our awesome client. We'll never leave you hanging. If we have to reschedule, we'll fit you in the next available appointment. If we have to wait out a downpour for 10 minutes then start shooting, so be it. However, if there is frequent lightning and thunder, and/or pouring rain, we cannot shoot exteriors as it would be unsafe. We can, however, start shooting the interior if it looks like it may clear up in time to shoot exteriors afterward. And no, we can't control the weather. ;)
Q: How will I get the photos when you're done?
A: Via private Zenfolio Client Access. We will e-mail you all the details directly from Zenfolio, including a link to your gallery, the password, and easy download instructions.
A: YES! Absolutely. You can save a copy of all the photos to your computer with just a few clicks! A link to the instructions below will also be included in your access e-mail. You can also view the files on your mobile device with the Zenfolio app!
A: We urge you to try to download your files during our regular business hours the first time around, so we can help you immediately if you have any problems. We understand Realtors® keep all kinds of odd hours, so you may not be able to do this. If you have an after-hours problem, hit our PANIC BUTTON
A: Click on the gallery link included in your e-mail. It will open in your browser. IF THE LINK DOES NOT WORK, Please COPY & PASTE it into Firefox or Chrome. DO NOT use Microsoft Edge!!! Then, enter the provided access code.
To download all:
Q: I don't have an EXTRACT ALL options on my Windows Computer!!!
A: If you have Windows, the file extracting abilities may be limited on your computer. We recommend downloading and using 7-Zip to facilitate the unzipping of your photo files.
How to unzip your files -- Excellent tutorial: https://youtu.be/WCxbEQo3Zhg
Get the FREE program: http://www.7-zip.org (NOT .com)
Q: I didn't get the access e-mail! Where is it?
A: Either we aren't finished with your photos yet, or the Zenfolio e-mail is in your Spam folder. Please check your Spam folder first! Please add email@example.com to your approved contact list to keep future e-mails from ending up in your spam folder.
Q: Are the photos mine? Can I resell them? Do I hold the copyright?
A: By hiring us to shoot your listing, you are purchasing a license to use the photos for your marketing purposes, however Expertise Photography owns and retains the copyright on all photographs it produces. Please read our short & simple Usage Policy. By using our photographs, you are agreeing to our Usage Policy.
Q: It's the weekend and I'm inputting my listing but I can't access my photo files and you're not open again until Monday! HELP ME!!
A: Step one: DON'T PANIC. Step two: If you have an after-hours emergency, TEXT US at 321-222-3810 for the quickest response. We will do our best to respond to you quickly if there is an emergency situation such as you can't access the files, or you accidentally deleted the e-mail with the access information, or if you can't figure out how to download your files. We cannot guarantee we'll respond right away, but we will help get things sorted out for you as soon as possible! (Generally within 30 to 60 minutes.)
Thanks for popping in. :)